Returns

RETURNS

Step 1. Are the items returnable?

  • Items purchased as Closeout are non-returnable
  • *Closeout helmets follow the same return policy.
  • Products can be returned within 90 days of original purchase for a refund
  • All products have a 1-year warranty against manufacturer defects. If you believe your product to be defective, please email us a picture of the issue along with a proof of purchase.
  • All returned items (people, equine, and canine) should be unused and must be in original condition to qualify for refund within 90 days of purchase.  If items are found to not be in sellable condition within the 90 days of purchase, they will receive store credit minus a 20% restocking fee.
  • Free items received as part of a promotion must be returned in original condition along with the return to qualify for a full refund.
  • If you would like to keep free item, we will subtract the free product value from amount being refunded.
  • All returns must have proof of purchase.
  • Trauma Void EQ3 Helmet returns follow the return policy listed on their website. To view this policy, visit: http://traumavoid.com/Shipping-Returns.html
  • Call 888-758-9836, Monday – Friday, 8:00am – 4:00pm (ET), to use any credit toward your next order.

Step 2. Request a Return Authorization Number

  • Please fill out the “Request a Return Authorization” form below and receive an RA number from our customer service before you return the item.
  • A 1-time free shipping promo code will be provided for your new order along with return instructions

Step 3. Send to Back on Track’s Warehouse

Choose what carrier you wish to use to ship the item(s) back to us. We recommend using a carrier that will have a tracking number.

Ship item back to:

Back on Track USA/Returns

RA# or Name ____________________

350 Circle of Progress Drive

Pottstown, PA 19464

*Please note, if the package does not have a packing slip or RA# included, the package may be refused.

Step 4. Your Return

  • Once the returned items have arrived at the warehouse, we will process your credit or refund.
  • Refunds take 7-14 days for processing.

Step 5. Questions

Contact: returns@backontrackproducts.com or call 888-758-9836.

  • Date Format: MM slash DD slash YYYY