contact information for back on track products

Contact Us

Error Message "ADDRESS TYPE" when placing an order online:

If you receive this message when placing an order online, please be sure the Address Type under the Shipping Address column has been checked either RESIDENTAL or COMMERCIAL as it is a required field.

Customer Service Request Form

Please be sure to fill in all appropriate fields (*) for us to assist you on the form below.

We will respond to your email message as soon as we can. 
 

For immediate assistance, please call our customer service office which is open Monday - Friday, 8:00am - 4:00pm (CST). 1-888-758-9836*

RETURNS and EXCHANGES:

Please see the Returns link on the bottom of the page https://backontrackproducts.com/Returns-1.html or call 484-949-8853 or email: returns@backontrackproducts.com.

*Canadian customers: please contact Back on Track Canada at:

canada@backontrack.com or call +(1) 250-851-0191

 

INQUIRING TO BECOME A BACK ON TRACK DEALER? 

Please briefly tell us about your business and include your ADDRESS in the Question* box below.  Requirements to be a dealer are; own/operate a physical store front, (ie: Tack Shop/Feed Store/Canine Store) or be a Licensed Veterinarian or Chirorpractor. In the event that you meet our qualifications, we will send you our Dealer Welcome Kit.

 

First Name*:
Last Name*:
Email*:
Phone Number:
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Product Name:
Item #:
Date of Purchase:
Enter Question*:
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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